Application Tech Support Practitioner

Accenture

3 - 5 years

Bengaluru

Posted: 12/07/2025

Job Description

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : ServiceNow App Engine
Good to have skills : ServiceNow IT Service Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service delivery, employing your exceptional communication skills to ensure that our world-class systems operate seamlessly. Your role will require you to accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, thereby enhancing client satisfaction and system performance. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system support. - Engage in continuous learning to stay updated on product features and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine. - Good To Have Skills: Experience with ServiceNow IT Service Management. - Strong understanding of application support processes and methodologies. - Ability to troubleshoot and resolve technical issues efficiently. - Familiarity with system integration and data management principles. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow App Engine. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About Company

Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.

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