Application Tech Support Practitioner
Accenture
3 - 5 years
Bengaluru
Posted: 11/19/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : NetWorker Backup Administration
Good to have skills : Avamar Backup Administration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the system or application. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction. - Troubleshoot system or application problems and identify root causes. - Collaborate with cross-functional teams to resolve complex technical issues. - Document and maintain accurate records of client interactions and issue resolutions. - Stay up-to-date with the latest industry trends and technologies to provide effective support. - Assist in the design and implementation of system or application enhancements. - Train clients on the proper use of the system or application. Professional & Technical Skills: - Must To Have Skills: Proficiency in Networker Backup Administration. - Good To Have Skills: Experience with Avamar Backup Administration. - Strong understanding of backup and recovery concepts. - Knowledge of network protocols and configurations. - Familiarity with storage technologies and systems. - Ability to troubleshoot and resolve technical issues related to backup administration. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Networker Backup Administration. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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