Application Tech Support Practitioner
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : BE,Btech,MCA
Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of the system or application. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Utilize exceptional communication skills to ensure world-class systems are running smoothly. - Collaborate with cross-functional teams to ensure timely and effective issue resolution. - Stay updated with the latest advancements in Cloud Contact Center Implementation and related technologies. Professional & Technical Skills: - Must To Have Skills: Expertise in Cloud Contact Center Implementation. - Good To Have Skills: Knowledge of related technologies such as cloud computing and networking. - Strong understanding of client issue resolution and deep product knowledge. - Exceptional communication skills and ability to collaborate with cross-functional teams. - Experience with troubleshooting and issue resolution. - Solid grasp of cloud computing and networking concepts. Additional Information: - The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation. - The JOB FAMILY and PROJECT ROLE information are not for candidate's experience. - This position is based at our Bengaluru office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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