Application Tech Support Practitioner
Accenture
3 - 5 years
Bengaluru
Posted: 11/10/2025
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : ServiceNow IT Operations Management
Good to have skills : Event Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary We are seeking a highly skilled ServiceNow ITOM Specialist with advanced expertise in AI-driven automation and monitoring. The successful candidate will be responsible for designing, implementing, and optimizing ITOM solutions, leveraging artificial intelligence to enhance operational efficiency, predictive analytics, and intelligent incident management across enterprise environments. Roles & Responsibilities • Deploy and Support ServiceNow ITOM modules (Discovery, Event Management, Orchestration, CMDB) with AI-powered enhancements for predictive monitoring and automated remediation. • Integrate AI/ML models to support anomaly detection, root cause analysis, and intelligent alerting within ServiceNow workflows. • Develop and optimize dashboards for real-time visibility into service health, operational metrics, and AI-driven insights using ServiceNow Performance Analytics and custom dashboards. • Work closely with cross-functional teams to resolve ITOM and AI-related issues, ensuring high availability and performance of IT services. • Implement and manage SLA/SLO definitions, leveraging AI for proactive compliance monitoring. • Lead troubleshooting and continuous improvement initiatives using AI analytics and automation. Professional & Technical skills Primary Skills • ServiceNow ITOM (Discovery, Event Management, Orchestration, CMDB) • AI/ML frameworks (TensorFlow, PyTorch, Scikit-learn, or similar) • Python (for automation and AI integration) • Cloud platforms (AWS, Azure, GCP) • Dashboard creation and optimization (ServiceNow Performance Analytics, custom dashboards) Good to Have Skills • Integration experience with monitoring tools (DataDog, ThousandEyes, Splunk) • Knowledge of ITSM processes • Experience with Ansible or other automation tools • Familiarity with ServiceNow AI features (Predictive Intelligence, Virtual Agent) Technical Experience Minimum of 3 years of experience in ServiceNow ITOM implementation and administration. Hands-on experience integrating AI/ML solutions with ITOM workflows. Proficiency in Python development for automation and AI integration. Experience with cloud infrastructure and monitoring tools is a plus. Professional Attributes • Excellent verbal and written communication skills. • Ability to work independently and collaboratively in a fast-paced environment. • Strong analytical and problem-solving skills, with a focus on innovation and automation. Educational Qualification & Certification Graduate Degree in Computer Science, Information Technology, or related field. ServiceNow and AI/ML certifications are a plus.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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