Application Tech Support Practitioner
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : NetApp Data Management & Cloud Storage Solutions
Good to have skills : Storage Area Networks (SAN) Architecture and Design, Backup and Recovery Systems
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, ensuring their systems or applications are running smoothly. - Troubleshoot and resolve client issues, using your deep product knowledge. - Collaborate with the development team to identify and resolve any bugs or system issues. - Document and maintain accurate records of client issues and resolutions. - Stay up-to-date with the latest product updates and enhancements to provide the best support to clients. Professional & Technical Skills: - Must To Have Skills: Proficiency in TSM Backup Administration. - Good To Have Skills: Experience with Backup and Recovery Systems, Storage Area Networks (SAN) Architecture and Design. - Strong understanding of backup and recovery systems. - Experience with storage area networks (SAN) architecture and design. - Knowledge of data protection and disaster recovery strategies. - Familiarity with backup software and tools. - Excellent troubleshooting and problem-solving skills. - Strong communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in TSM Backup Administration. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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