Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelors degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Service Desk Management, SSI: NON SSI: Good to Have Skills :SSI: Service Desk Voice Support NON SSI : Job Requirements : Key Responsibilities : "PROFICIENCY IN FRENCH LANGAUGE REQUIRED a: L1 Service Desk Call taking profile b: Respond to the issues reported by customer predominantly through voice and emails, chat, etc c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on inscope processes e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group f: Achieve client and Accenture defined targets" Technical Experience : "a: Incident management and usage of ticketing tools b: Advanced Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills c: Three to five years of experience d: Minimum two year of experience in Service Desk domain supporting global customers" Professional Attributes : "a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement c: 5 days working from office per week with two weekly offs based on roster" Educational Qualification: Bachelors degree Additional Info : Flexibility to work in shifts,weekends and Indian holidays.Location-Bengaluru, Gurugram Only