Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Bachelors degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Service Desk Management, SSI: Service Desk Voice Support NON SSI: Good to Have Skills :SSI: NON SSI: Job Requirements : Key Responsibilities : a: Operations management b: Team Management c: People Management d: Performance Management e: Budget and Cost pyramid management Technical Experience : a: Good knowledge of incident management and reporting tools b: Good Technical know-how on system trouble shooting c: Good problem solving and analytical skills d: Good knowledge on Excel and PowerPoint e: Seven to ten years of experience f: Minimum two year of operations management experience in Service Desk domain supporting global customers e: Minimum one year of team handling experience Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement c: 5 days working from office per week with two weekly offs based on roster d: Good people management skills Educational Qualification: Bachelors degree Additional Info : Flexibility to work in shifts,weekends and Indian holidays.Location-Bengaluru, Gurugram Only