Application Tech Support Practitioner
Accenture
2 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Software License Management
Good to have skills : ServiceNow Software Asset Management (SAM)
Minimum 2 year(s) of experience is required
Educational Qualification : Graduate with 15 years of education
Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Software License Management, SSI: NON SSI: Good to Have Skills :SSI: ServiceNow ITSM Software Asset Management (SAM) NON SSI : Job Requirements: '', Key Responsibilities: Service request management for IMAC tickets Discovery and software inventory reconciliation Gap analysis and reporting Scheduled Reporting Maintain currency on policy and process documents Track license renewals and warranty data in support of refresh as well as end of life processes. Technical Experience: Minimum 4 plus years of experience ServiceNow. Minimum 3 plus years of experience in IT Software License Management. Professional Attributes: Excellent written and oral communication skills. Educational Qualification: Graduate with 15 years of education Additional Info: Flexible Working hours
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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