Application Tech Support Practitioner
Accenture
2 - 5 years
Bengaluru
Posted: 11/19/2024
Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Grafana
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are seeking an experienced Grafana Implementation and Support Engineer to join our IT/DevOps team. The successful candidate will be responsible for the deployment, configuration, and ongoing support of the Grafana platform for monitoring and visualizing application and infrastructure performance. This role requires strong technical expertise, problem-solving skills, and the ability to work effectively with various teams to ensure optimal performance and reliability. Key Responsibilities: Grafana Implementation: o Plan, design, and execute the deployment of Grafana across multiple environments. o Configure Grafana to monitor key performance metrics, including custom dashboards, alerts, and data sources. Support and Maintenance: o Provide ongoing support for the Grafana platform, ensuring continuous monitoring and optimal performance. o Troubleshoot and resolve issues related to Grafana configurations, data collection, and visualizations. o Perform regular upgrades and maintenance of the Grafana platform. Monitoring and Optimization: o Monitor application and infrastructure performance in real-time, identifying and diagnosing performance issues. o Work with development, operations, and infrastructure teams to implement performance improvements and optimizations. o Conduct root cause analysis of performance issues and provide actionable recommendations. Collaboration and Training: o Collaborate with cross-functional teams (development, QA, operations) to integrate Grafana into the monitoring and alerting lifecycle. o Train and support team members in the use of Grafana for monitoring and troubleshooting. Reporting and Documentation: o Generate and distribute regular reports on application and infrastructure performance. o Maintain comprehensive documentation of Grafana configurations, monitoring setups, and troubleshooting procedures. Continuous Improvement: o Stay current with the latest Grafana features, best practices, and industry trends. o Proactively suggest enhancements to improve monitoring capabilities and performance. Qualifications: Education: Experience: o Minimum [X] years of experience in performance monitoring and management, specifically with Grafana. o Proven experience in the end-to-end implementation and support of Grafana in a complex environment. Technical Skills: o Strong knowledge of Grafana, including installation, configuration, and customization. o Experience with data sources such as Prometheus, InfluxDB, Elasticsearch, and others. o Proficiency in programming or scripting languages such as Python, Shell, or PowerShell. o Familiarity with cloud environments and container orchestration tools (e.g., Kubernetes, Docker). o Understanding of network protocols and application architectures. o Application and Infrastructure Monitoring - Expertise in monitoring applications and underlying infrastructure o Cloud Platform Knowledge: Understanding of cloud platforms (e.g., AWS, Azure, GCP) and their specific metrics for effective cloud monitoring. o Ability to diagnose and resolve performance issues and conduct thorough RCA. o Customization and Configuration: Proficiency in customizing dashboards, alerts, and reports to meet specific business and technical requirements. o Scripting and Automation: Knowledge of scripting languages (e.g., Python, PowerShell) to automate tasks and enhance monitoring capabilities. o Integration Other Tools with Grafana o Security and Compliance Awareness Soft Skills: o Excellent problem-solving and analytical skills. o Strong communication and collaboration skills. o Ability to work independently and manage multiple tasks effectively. o Attention to detail and a proactive approach to identifying and resolving issues. Preferred Qualifications: Grafana certification(s). Experience with other monitoring tools like Prometheus, Nagios, or Zabbix. Knowledge of DevOps practices and tools. Experience in performance testing and tuning.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Grafana
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are seeking an experienced Grafana Implementation and Support Engineer to join our IT/DevOps team. The successful candidate will be responsible for the deployment, configuration, and ongoing support of the Grafana platform for monitoring and visualizing application and infrastructure performance. This role requires strong technical expertise, problem-solving skills, and the ability to work effectively with various teams to ensure optimal performance and reliability. Key Responsibilities: Grafana Implementation: o Plan, design, and execute the deployment of Grafana across multiple environments. o Configure Grafana to monitor key performance metrics, including custom dashboards, alerts, and data sources. Support and Maintenance: o Provide ongoing support for the Grafana platform, ensuring continuous monitoring and optimal performance. o Troubleshoot and resolve issues related to Grafana configurations, data collection, and visualizations. o Perform regular upgrades and maintenance of the Grafana platform. Monitoring and Optimization: o Monitor application and infrastructure performance in real-time, identifying and diagnosing performance issues. o Work with development, operations, and infrastructure teams to implement performance improvements and optimizations. o Conduct root cause analysis of performance issues and provide actionable recommendations. Collaboration and Training: o Collaborate with cross-functional teams (development, QA, operations) to integrate Grafana into the monitoring and alerting lifecycle. o Train and support team members in the use of Grafana for monitoring and troubleshooting. Reporting and Documentation: o Generate and distribute regular reports on application and infrastructure performance. o Maintain comprehensive documentation of Grafana configurations, monitoring setups, and troubleshooting procedures. Continuous Improvement: o Stay current with the latest Grafana features, best practices, and industry trends. o Proactively suggest enhancements to improve monitoring capabilities and performance. Qualifications: Education: Experience: o Minimum [X] years of experience in performance monitoring and management, specifically with Grafana. o Proven experience in the end-to-end implementation and support of Grafana in a complex environment. Technical Skills: o Strong knowledge of Grafana, including installation, configuration, and customization. o Experience with data sources such as Prometheus, InfluxDB, Elasticsearch, and others. o Proficiency in programming or scripting languages such as Python, Shell, or PowerShell. o Familiarity with cloud environments and container orchestration tools (e.g., Kubernetes, Docker). o Understanding of network protocols and application architectures. o Application and Infrastructure Monitoring - Expertise in monitoring applications and underlying infrastructure o Cloud Platform Knowledge: Understanding of cloud platforms (e.g., AWS, Azure, GCP) and their specific metrics for effective cloud monitoring. o Ability to diagnose and resolve performance issues and conduct thorough RCA. o Customization and Configuration: Proficiency in customizing dashboards, alerts, and reports to meet specific business and technical requirements. o Scripting and Automation: Knowledge of scripting languages (e.g., Python, PowerShell) to automate tasks and enhance monitoring capabilities. o Integration Other Tools with Grafana o Security and Compliance Awareness Soft Skills: o Excellent problem-solving and analytical skills. o Strong communication and collaboration skills. o Ability to work independently and manage multiple tasks effectively. o Attention to detail and a proactive approach to identifying and resolving issues. Preferred Qualifications: Grafana certification(s). Experience with other monitoring tools like Prometheus, Nagios, or Zabbix. Knowledge of DevOps practices and tools. Experience in performance testing and tuning.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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