Application Tech Support Practitioner
Accenture
2 - 5 years
Bengaluru
Posted: 2/27/2025
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Any Degree or 3 Year Diploma
Key Responsibilities : - Maintenance administration of Voice PBX systems services -Responsible for handling day-to-day Voice operations, requirements issues Technical Experience : -Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc -Hands-on experience on industry standard enterprise PBXs like Cisco call manager -Basic knowledge on PRI and trunk configuration in Telephony system -Basic knowledge in ACD calls routing configurations -Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc -Basic troubleshooting knowledge with respect to the operational issues in PBX -Basic knowledge of Call accounting software Professional Attributes : -Customer focused positive attitude towards work -Good interpersonal and communication skills verbal and written -Ability to work with diverse teams a quick learner -High level of initiative coupled with a good team spirit -Positive work ethic -Basic knowledge in MS Visio, Word and Excel Educational Qualification: -Any Degree or 3 Year DiplomaAny Degree or 3 Year Diploma
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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