Application Tech Support Practitioner
Accenture
2 - 5 years
Bengaluru
Posted: 25/01/2025
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Security Implementation
Good to have skills : AWS Administration
Minimum 3 year(s) of experience is required
Educational Qualification : 1 Graduate or above 2 Relevant network cloud Certification preferable DevOps
Summary: As part of Network Operations, you will be responsible for managing a Hybrid Enterprise network Security in line with business needs. Your typical day will involve working with Enterprise Network Operations and collaborating with clients on incident management, service fulfillment teams and delivering business value to the project. You will also be expected to contribute towards process optimization, service improvements, and performance related measurements/reporting. Roles & Responsibilities: 1 - Manage global security infrastructure Incident and Change Management environment operating 7 x 24 x 365 2 - Provide technical help to other areas such as Problem and Release Management 3 - Incident Management responsibilities include technical work on tickets, analysis of issues, participation in troubleshooting calls, restoring the operational state and then providing improvement ideas Change Management responsibilities include whole life cycle of change since the planning and preparation till the actual implementation at either 4 - Contribute towards Service Improvements/client value adds with an agile mindset. Professional & Technical Skills: 1 - Strong knowledge of Firewall Security Networking concepts 2 - Good working experience with Fortigate, Palo and SRX firewalls 3 - In-depth knowledge of TCP/IP, including packet analysis 4 - Basic Linux Unix troubleshooting experience 5 - Working experience with encryption technologies / Virtual Private Networks 6 - Working experience on Public Cloud AWS/Azure 7 - Knowledge in Routing and Switching 8 - Network Automation skill using Python, Ansible or any other Scripting Language Additional Information: 1 - Customer service skills and client focus 2 - Strong communication and interpersonal skills including an ability to convey technical information using non-technical language 3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions. 4- Strong verbal and written communication skills Educational Qualification: 1 - Graduate or above 2 - Relevant network/cloud Certification preferable DevOps1 Graduate or above 2 Relevant network cloud Certification preferable DevOps
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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