Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft 365
Good to have skills : Microsoft Active Directory, Microsoft Exchange Server
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide technical support and troubleshooting for Microsoft 365 applications. - Collaborate with clients to understand their issues and provide effective solutions. - Ensure timely resolution of client issues to maintain high customer satisfaction. - Document and maintain records of client interactions and solutions provided. - Stay updated with the latest Microsoft 365 updates and features. - Assist in the testing and implementation of new Microsoft 365 applications and updates. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365. - Good To Have Skills: Experience with Microsoft Active Directory, Microsoft Exchange Server. - Strong understanding of Microsoft 365 applications and their functionalities. - Knowledge of troubleshooting techniques for Microsoft 365 applications. - Familiarity with Microsoft 365 administration and configuration. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft 365. - This position is based at our Bengaluru office. - A 15 years full-time education is required.