Application Tech Support Practitioner
Accenture
2 - 4 years
Bengaluru
Posted: 12/2/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures, Network Security Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will play a crucial role in ensuring seamless operations and client satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective technical support to clients. - Troubleshoot network infrastructure issues and resolve them efficiently. - Collaborate with cross-functional teams to address complex technical challenges. - Document technical processes and solutions for future reference. - Stay updated with the latest network security operations trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures, Network Security Operations. - Strong understanding of network protocols and configurations. - Experience in implementing network security measures. - Knowledge of firewall technologies and intrusion detection/prevention systems. - Hands-on experience with network monitoring tools. - Familiarity with VPN technologies and secure network design principles. Additional Information: - The candidate should have a minimum of 2 years of experience in Network Infrastructures. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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