Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Infrastructure Program Control Services
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years of full time education

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems and applications. - Accurately define client issues and interpret and design effective solutions based on deep product knowledge. - Collaborate with cross-functional teams to resolve complex issues and ensure timely resolution of client concerns. - Maintain accurate records of client interactions and issue resolution, utilizing ticketing systems and other tools as necessary. Professional & Technical Skills: - Must To Have Skills: Experience in Service Desk Management. - Good To Have Skills: Experience in Infrastructure Program Control Services. - Strong communication and interpersonal skills, with the ability to effectively interface with clients and cross-functional teams. - Solid understanding of IT operations and support processes, including incident management, problem management, and change management. - Experience with ticketing systems and other support tools, with the ability to maintain accurate records and track issue resolution. - Ability to work effectively in a fast-paced, dynamic environment, with a strong focus on delivering exceptional customer service. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering exceptional customer service. - This position is based at our Bengaluru office.