Application Tech Support Practitioner
Accenture
2 - 4 years
Bengaluru
Posted: 11/19/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve resolving client issues, communicating with clients and internal teams, and ensuring the smooth functioning of our systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Resolve client issues by accurately defining the problem and designing appropriate solutions. - Communicate effectively with clients and internal teams to ensure smooth functioning of systems. - Collaborate with cross-functional teams to address client needs and provide technical support. - Stay updated with the latest product knowledge and industry trends to provide effective support. - Identify opportunities for process improvement and suggest innovative solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Server Administration. - Good To Have Skills: Experience with troubleshooting hardware and software issues. - Strong understanding of networking concepts and protocols. - Knowledge of Active Directory and Group Policy management. - Experience with virtualization technologies such as VMware or Hyper-V. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft Windows Server Administration. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).