Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Angular JS4
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the system or application. Roles & Responsibilities: - Expected to be a SME with deep knowledge and experience. - Should have Influencing and Advisory skills. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Collaborate with clients to understand their technical issues and provide timely support. - Troubleshoot and resolve technical problems related to the system or application. - Ensure the smooth functioning of the system or application. - Provide guidance and support to junior team members. - Continuously improve the support process and identify areas for optimization. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of ITIL framework and best practices. - Experience in incident management and problem resolution. - Knowledge of ticketing systems and service level agreements. - Good To Have Skills: Experience with IT service management tools. - Familiarity with ITIL service transition and service operation processes. - Ability to analyze and interpret technical data and provide actionable insights. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 15 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.