Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Delivery
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate

Summary: Service Delivery Manager with 3-5 years of experience responsible for ensuring that our service delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction. Candidate should have excellent interpersonal and communication skills. Roles & Responsibilities: (1) ITIL experience, working with Incident, Change, and Problem Management (2) Experience with Demand Management (3) Experience managing external teams (vendors) (4) Experience Managing a virtual team (multiple locations) (5) Experience with Project Management" Professional & Technical Skills: Minimum of 3-5 years direct client facing management and interaction. Minimum of 3-5 years demonstrating communication skills and the ability to work in a team environment. Minimum of 2 years demonstrating Financial management qualifications Minimum of 3-5 years of Scope management and or contract management Mininum of 3-5 years achieving the strategic direction set by senior management as it relates to team goals. Minimum 3-5 years having Primary upward interaction is with direct supervisor and expected to with peers and/or management levels at a client and/or within Accenture Additional Information: - The candidate should have a minimum of 3 years of experience in service delivery. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.