Application Support (Windows)

• We are looking for an experienced EAMS Support Engineer to join our team. The successful candidate will:
• Provide L1/L2 technical support for enterprise applications and resolve client-reported issues promptly.
• Perform daily health checks on critical systems and ensure smooth application operations.
• Monitor system alerts and logs, proactively identify potential issues, and implement corrective actions.
• Troubleshoot application errors and coordinate with development or infrastructure teams for escalations.
• Manage incident tickets in ITSM tools, ensuring timely resolution and accurate documentation.
• Assist in application deployments, patching, and configuration changes as per release schedules.
• Maintain knowledge base articles and update SOPs for recurring issues and fixes.
• Collaborate with cross-functional teams to address performance, security, and compliance requirements.
• Provide client communication and status updates during incident resolution and maintenance activities.
• Participate in root cause analysis (RCA) and contribute to continuous improvement initiatives.

• 3 to 6 years of experience in L1/L2 support roles on Windows Server OS family.
• Good experience in Product support for client-facing applications.
• Hands-on experience with Windows PowerShell scripting.
• Good knowledge of Windows services.
• Understanding of Windows Batch File scripting, and TCP/IP concepts.
• Experience in SFTP connectivity and troubleshooting. Basic SMTP understanding.
• Familiarity with ticketing tools (e.g.,Remedy, ServiceNow) for incident management.
• Willing to work in 24/5 Rotational basis shifts + Weekend activities as per requirement

• Treasury overview.
• Basic understanding of SQL databases and Python.
• Experience in automation projects.

• A multifaceted role with high responsibility and diverse opportunities.
• Professional education and personal development possibilities – FIS is your final career step!
• Competitive salary and benefits.
• Access to career development tools, resources, and opportunities.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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