Responsibilities
A day in the life of an Infoscion: • Support the Service & Products across several technical domains with full spectrum of Production Support responsibilities • Uphold high standards for timely issue resolution • Ensure workflows, processes, tooling and applications are of the highest quality standard • Contribute expertise to the management of existing and new IT products and services • Define workarounds for known errors and initiate process improvements • Maintain a knowledge database • Flexible to work in APAC/EMEA hours
Technical Requirements
• ideally 4-6 years of hands-on experience in IT support role within Financial services industry • proficient with software development tools, such as Unix, Shell Scripting, Oracle, Sybase, MSSQL, Autosys, Informatica, Splunk, AppDynamics, Java • good Knowledge of ITIL processes, knowledge of Cloud Technologies (Azure), RESTful APIs, Microservices, Compliance and Legal IT systems is an added advantage. • ability to solve complex issues, good at problem statement analysis and solution design thinking • track record of influencing senior IT stakeholders and business partners • confident communicator that can explain technology to non-technical audiences • capable of understanding client needs and translating this into products and services • contribute expertise to the management of existing and new IT products and services • define workarounds for known errors and initiate process improvements • maintain a knowledge database • flexible to work in APAC/EMEA hours
Preferred Skills
Application Support
Technology->Architecture->Architecture - ITIL
Technology->Open System->Shell scripting
Technology->Open System->UNIX
Technology->Infrastructure- Batch Scheduler->Autosys
Technology->Oracle->PL/SQL
Additional Responsibilities
• Knowledge of more than one technology • Basics of Architecture and Design fundamentals • Knowledge of Testing tools • Knowledge of agile methodologies • Understanding of Project life cycle activities on development and maintenance projects • Understanding of one or more Estimation methodologies, Knowledge of Quality processes • Basics of business domain to understand the business requirements • Analytical abilities, Strong Technical Skills, Good communication skills • Good understanding of the technology and domain • Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods • Awareness of latest technologies and trends • Excellent problem solving, analytical and debugging skills
Educational Requirements
Master Of Engineering,MBA,MCA,MTech,Bachelor of Engineering,BCA,BTech
