Application Support Specialist

Job Title: L1.5 Support Engineer (Junior / Mid / Senior) AS400 | COBOL | DB2

About the Role

We are looking for passionate and detail-oriented L1.5 Support Engineers across Junior, Mid, and Senior levels to join a high-performing application support team. In this role, you will be responsible for maintaining the stability and performance of critical enterprise applications while ensuring seamless business operations.

This is an exciting opportunity to work on AS400-based enterprise systems, collaborate with cross-functional teams, and strengthen your expertise in troubleshooting, production support, and data analysis.

Experience Levels

• Junior: 13 Years
• Mid-Level: 37 Years
• Senior: 7+ Years

Key Responsibilities

• Provide L1.5 application support by diagnosing, troubleshooting, and resolving application issues.
• Monitor production systems and ensure high availability and performance of enterprise applications.
• Investigate and resolve incidents related to AS400 systems, COBOL applications, and DB2 databases.
• Support and monitor nightly batch jobs and policy data processing workflows.
• Perform DB2 queries and SQL analysis to identify and resolve data-related issues.
• Identify patterns in incidents and spot trends to proactively prevent recurring problems.
• Collaborate with development, infrastructure, and operations teams to resolve complex issues.
• Document incidents, root causes, and resolutions clearly for knowledge sharing.
• Use application monitoring tools to analyze system performance and detect anomalies.

Core / Must-Have Skills

• Strong troubleshooting and analytical skills in application support environments.
• Hands-on experience with AS400 / IBM i / iSeries operating systems.
• Experience with COBOL applications.
• DB2 querying and basic SQL knowledge.
• Familiarity with CL (Command Line) commands.
• Strong verbal and written communication skills.
• Ability to quickly learn systems such as WINS, nightly jobs, and policy data processing workflows.

Primary / Good-to-Have Skills

• Ability to identify recurring issues and analyze trends.
• Basic data analysis using DB2 SQL.
• Experience with application performance monitoring tools such as Dynatrace or IBM Monitoring tools.

Secondary / Nice-to-Have Skills

• Experience supporting legacy AS400 applications.
• Exposure to the insurance domain.

Work Location

Bangalore, India (Hybrid)

Shift Requirements

• Willingness to work in 24x7 rotational shifts (7 AM 7 AM coverage)
• Weekend support may be required.

Why Join?

• Work with enterprise-scale legacy systems that power critical business operations.
• Opportunity to develop deep troubleshooting and production support expertise.
• Collaborative environment with continuous learning and growth opportunities.
• Exposure to modern monitoring tools and enterprise support practices.

Apply now or share with someone who would be a great fit!

#Hiring #ApplicationSupport #ProductionSupport #AS400 #IBMi #iSeries #COBOL #DB2 #SQL #TechJobs #ITJobs #SupportEngineer #BangaloreJobs #HybridJobs #LegacySystems #Dynatrace #MonitoringTools #IncidentManagement #Troubleshooting #L1Support #L2Support #HiringNow #TechCareers #LinkedInJobs #InsuranceTechnology