Application Support Lead

Application Support Lead Data & Reporting Solutions : Pune (On-site)

Company Description

Smarbl is a leading RegTech innovator, providing cutting-edge, cloud-based solutions in Regulatory Intelligence, Regulatory Reporting, and Regulatory Data Management, tailored specifically for the financial sector.

We combine deep domain knowledge in finance and technology to simplify complex regulatory compliance processes. With flagship products like SmartReg (automated regulatory reporting) and RegPRISM (an AI-powered compliance platform), we bridge the gap between regulators and regulated entities enabling agility, automation, and smarter decision-making.

Role Description

Were hiring a Application Support Lead - Data & Reporting solutions for a full-time, on-site role at our Pune office.

We are looking for a proactive and detail-oriented Lead to manage client interactions, application support activities including data investigation, troubleshooting regulatory reports and end to end incident management across data and reporting systems.

The role is responsible for ensuring timely response to user issues, maintaining high service levels, driving root-cause resolution for recurring issues, and producing operational dashboards and performance metrics for leadership visibility.

Key Responsibilities :

Manage client communication and serve as the primary support interface

Investigate data discrepancies and troubleshoot issues in regulatory reports

Coordinate with technical and business teams for root-cause analysis and permanent fixes

Own incident management lifecycle, ensuring timely resolution and proper documentation

Monitor platform performance and prepare operational insights/dashboards

Monitor application health, SLAs and KPIs; build operational dashboards & service performing reports

Ensure accurate tracking and communication of updates to internal and external stakeholders

Support regulatory change management ad release readiness activities

Familiarise and master the Smarbls proprietary Smart Reg Platform, used by banks for regulatory reporting and compliance

Measure of success

High customer satisfaction & strong SLA compliance

Faster resolution cycles & reduced repeat issues

Improved system reliability with measurable impact

Strong partnership with clients and engineering teams

Person Specification :

• Experience : 5+ years in application support, preferably in BFSI Reporting functions with an excellent understanding of Service management principles
• Technical Skills : Very good SQL (select, joins, filters) and Data analytical capability and Data management principles. Conversant with Excel (lookups, pivot tables)
• Communication : Strong verbal and written communication for business stakeholder updates
• Problem Solving : Ability to quickly diagnose issues and suggest solutions
• Service Orientation : High responsiveness, SLA discipline, and user empathy
• Process Management : Experience maintaining dashboards, logs, retrospectives
• Banking Knowledge : Good understanding of banking systems, products, and reports (preferred)
• Collaboration : Works well across cross-functional teams, including Product and Build. Maintain healthy working relationships with teams.
• Initiative : Proactive in identifying risks, recurring issues, and process improvements

What we offer

This role offers the chance to work on cuttingedge projects in a collaborative environment that values innovation and continuous learning, while also providing exposure to regulatory technology , analytics , and modern automation tools

Benefits

• Competitive salary and benefits package
• Work with a passionate and skilled team
• Career growth and professional development opportunities
• Flexible working hours and potential for hybrid work options

Compensation & Incentives:

We follow industry-standard compensation models used by leading RegTech firms globally. You will be eligible for bonus based on performance based KPIs.

Application Deadline: 12/12/2025

Expected Start Date: As soon as possible

How to Apply:

Send your resume to with the subject:

Application Application Support Lead (Your Name)

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