Application Support Lead
Simple Logic IT Private Limited
5 - 10 years
Mumbai
Posted: 12/02/2026
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Job Description
We are looking for an Application Support Lead to own 247 production support for core banking, lending, and payment applications.
Key Responsibilities
- Lead L3 support for LOS/LMS platforms and Core Banking systems.
- Own production support for UPI and payment systems, including transaction failures, reversals, and settlement issues.
- Manage and troubleshoot API gateways and backend integrations.
- Handle database-level analysis (Oracle/PostgreSQL/MySQL) for data and performance issues.
- Own EOD/EOM batch runs, monitoring, and issue resolution.
- Use ITSM tools (ServiceNow / Remedy / JSM) for incident, problem, and change management.
- Drive RCA, corrective actions, and recurrence prevention.
- Monitor applications using logs, alerts, and monitoring tools to ensure SLA adherence.
- Ensure compliance with RBI guidelines, audits, and regulatory reporting.
- Lead support team operations, shift planning, on-call rotations, and vendor coordination.
Required Experience
- 7+ years in banking / fintech application support.
- Hands-on experience with (LOS/LMS) or similar lending platforms.
- Working knowledge of Finacle / Flexcube and banking integrations.
- Strong ownership mindset with experience running 247 production environments.
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