Application Support Executive( Fresher)

We are looking for a detail-oriented Application Support Executive to provide first-level support to end-users and ensure the smooth functioning of business applications. The ideal candidate will have strong problem-solving skills and the ability to coordinate effectively with technical teams to resolve issues.

Key Responsibilities:

• Understand the functionality of business applications and assist end-users in their effective use.
• Provide first-level support for application-related issues, troubleshooting problems to minimize disruptions.
• Record and track issues using the ticketing system to ensure timely resolution.
• Coordinate with the development or technical team for escalated issues requiring advanced intervention.
• Assist in testing applications, documenting known issues, and maintaining a knowledge base of resolutions.
• Prepare user guides, help documents, and FAQs to enhance user self-sufficiency.
• Monitor application performance and report abnormalities for proactive issue management.
• Ensure timely resolution of issues to support smooth business operations and minimize downtime.

Requirements:

• Bachelors degree in IT, Computer Science, or a related field.
• Prior experience in application support or a similar role is an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Familiarity with ticketing systems and incident management.
• Ability to work collaboratively with technical teams and business users.

Why Join Us?

• Opportunity to work with a dynamic and supportive team.
• Exposure to various business applications and IT processes.
• Career growth and learning opportunities.

If you are passionate about technology and enjoy troubleshooting application issues, we invite you to apply and be a part of our team!