Application Support Engineer

Job Overview:

We are seeking an Observability & Monitoring Engineer with hands-on experience in Datadog to strengthen our monitoring and incident management capabilities. The ideal candidate will be responsible for proactive monitoring, synthetic monitoring setup, RUM analysis, and end-to-end application health checks. The role involves collaborating closely with development and infrastructure teams to ensure application stability, availability, and performance.

Key Responsibilities:

• Implement and manage observability and monitoring solutions using Datadog.

• Perform proactive monitoring of applications, databases, and infrastructure to prevent incidents.

• Conduct RUM (Real User Monitoring) analysis and coordinate with application development teams to resolve performance/user experience issues.

• Carry out daily health checks for applications and databases to ensure smooth operations.

• Create and manage synthetic monitoring in Datadog for critical application workflows.

• Enable and configure log management & processing for hosts as required.

• Provide detailed Root Cause Analysis (RCA) for incidents and service disruptions.

• Initiate and lead bridge calls for critical incidents, ensuring timely updates and RCA sharing.

• Optimize and fine-tune monitoring alerts to minimize noise and improve accuracy.

• Design and configure new alerts, dashboards, and monitor s in Datadog.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.

• 1+ years of experience in Application Monitoring/Observability.

• Hands-on expertise in Datadog (RUM, APM, Logs, Infrastructure, Synthetic Monitoring).

• Strong knowledge of incident management processes and RCA preparation.

• Experience working with Application Development teams for issue resolution.

• Good understanding of database monitoring and system performance metrics.

• Ability to lead critical incident bridge calls and communicate effectively with stakeholders.

• Strong troubleshooting, analytical, and problem-solving skills.

Good to Have (Preferred):

• Experience with other monitoring tools (e.g., AppDynamics, Dynatrace, Splunk, Prometheus, Grafana).

• Familiarity with ServiceNow / Jira / other ticketing tools.

• Knowledge of ITIL processes (Incident, Problem, and Change Management).

Soft Skills:

• Strong communication and coordination skills.

• Ability to work under pressure and in critical situations.

• Proactive mindset with attention to detail.

• Team player with strong ownership qualities.