Application Support Engineer

Project Description:

We are seeking a experienced Application Support Engineer with 5 to 8 years of experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes, hands-on experience with AWS environments, and a proven ability to maintain application uptime and improve system performance across banking domains

Responsibilities:

Act as the first point of contact for production issues, responding to alerts, tickets, and user-reported incidents.

Provide L2 application support and perform root cause analysis (RCA) for recurring issues.

Collaborate with cross-functional teams, including developers, DBAs, and vendors, to resolve high-priority issues and streamline change management processes.

Maintain and enhance ServiceNow dashboards, generating insights and reports for stakeholder updates.

Execute secure data migrations and monthly server patching using SCCM, ensuring compliance and data integrity.

Conduct user training and create documentation to reduce support queries and improve end-user proficiency.

Implement Business Continuity Management (BCM) and Disaster Recovery (DR) plans for production resilience.

Lead initiatives to optimize workflows, improve response times, and support teams in remote/onsite setups.

Provide L1 support for cloud operations and write SQL queries to build reports, analyze data and fix production issues effectively.

Mandatory Skills Description:

Tools used:

AppDynamics, AWS, Azure, ServiceNow, JIRA, Confluence, SQL, PostgreSQL, Windward, GUI, Visual Studio, .net, Windows ,IIS,Linux

Qualifications:

Bachelor's degree in Engineering (related field).

5 to 8 years of IT experience, with a strong focus on application and production support.

Certified in ITIL 4 , AWS Cloud Practitioner & Azure fundamentals

Strong communication skills, stakeholder management, and virtual collaboration capabilities.

Preferred Skills:

Knowledge of banking domain applications.

Experience in automation and continuous improvement initiatives.

Languages:

• English: C2 Proficient