Application Support Engineer

We are looking for Application Support Specialist for Jio for Guwahati Location.

Details below:

Technical Skills Required:

• Understanding the entire application lifecycle, and ensure smooth operations and maintenance.
• Should have working experience of managing a large scale enterprise deployment.
• Troubleshooting and Problem-Solving:
• Identifying and resolving application-related issues, including root cause analysis, is a core responsibility.
• Cloud Technologies:
• Familiarity with cloud platforms (RHOS / AWS / Azure / GCP) and their services relevant to application operations.
• Monitoring and Logging:
• Experience with application performance monitoring tools and logging systems for proactive issue detection.
• Security Best Practices:
• Understanding and implementing security measures to protect applications and data.
• Database Management:
• Knowledge of database concepts and management tools relevant to the applications supported.

Soft Skills:

• Team Leadership and Management:
• Ability to motivate, mentor, and manage a team of application support engineers.
• Communication Skills (Written & Verbal):
• Effectively communicating technical issues to both technical and non-technical audiences.
• Problem-Solving and Critical Thinking:
• Analyzing complex issues, identifying root causes, and developing effective solutions.
• Project Management:
• Managing application-related projects, including timelines, resources, and risk assessment.
• Time Management:
• Prioritizing tasks and managing time effectively to meet deadlines and service level agreements (SLAs).
• Adaptability:
• Adjusting to changing priorities and technologies in a dynamic environment.
• Conflict Resolution:
• Managing conflicts within the team and with other stakeholders.
• Interpersonal Skills:
• Building and maintaining positive working relationships with team members, other departments, and vendors.