Role - Application Support Engineer

Key Roles & Responsibilities :

Provide day-to-day technical/Functional support.
Act as the first point of contact for all application-related incidents and service requests.
Perform proactive application monitoring and troubleshooting to prevent outages.
Execute and manage incident response and root cause analysis.
Manage change requests and perform production deployments in application and database (patches, configuration updates, go-lives).
Review and test patches in Test environments and ensure to have sign off before any production deployment.
Ensure to follow change management process as defined.
Tune performance at application and database levels for optimal availability and improve user experience.
Identify and implement process improvements to reduce operational overhead and increase system uptime.
Maintain documentation related to issue resolution, standard operating procedures, and known errors.
Collaborate with multiple teams' infrastructure, database, and development teams to ensure end-to-end system stability.
Follow defined ITIL-based processes (Incident, Problem, Change Management).
Ensure to close application/database vulnerabilities and Audit points as per Compliance.
Ensure to perform DR Drill as per governance/compliance requirements.
Ensure compliance with organizational standards and SLAs.

Required Skills :

5-6 years of relevant application support experience in a production environment.
Strong experience with Linux & Windows shell scripting, system logs, cron jobs, Batch file, windows scheduler, file system management.
Proficiency with Oracle Database ability to write complex SQL queries, perform analysis, and understand execution plans.
Experience in application monitoring tools and log analysis (e.g., AppDynamics, Grafana , etc.).
Hands-on experience with incident and change management tools such as ServiceNow or equivalent.
Familiarity with performance tuning techniques both application-level and database-level.
Experience in application patch deployment including pre-testing, validation, and deployment in production.
Good understanding of database "Procedure, Functions, Package, Trigger; etc.".
Ability to understand application architecture, dependencies, and interfaces quickly.
Strong Understanding of ITIL processes and operational best practices.
Experience with Change Management & Problem Management, including RCA documentation and tracking.

Technical Requirement :- Operating Systems - Windows, Linux

Database - Oracle

Middleware - ASP.net

Webservers - IIS

Application Support Engineer