Application Support Engineer

Job Summary

We are looking for an experienced Application Support Engineer (Techno-Functional) with strong wealth and broking domain knowledge and solid expertise in MS SQL and PL/SQL. The role involves L2/L3 support for business-critical financial applications, ensuring high system availability, performance, and reliability in a fast-paced trading environment.

Key Responsibilities

Application Support & Troubleshooting

• Provide Level 2 and Level 3 application support for wealth management and broking platforms
• Diagnose, analyze, and resolve application issues using MS SQL, PL/SQL, and debugging techniques
• Perform root cause analysis (RCA) for recurring issues and implement preventive solutions

Functional & Domain Support

• Apply strong understanding of wealth management and broking operations to support business workflows
• Assist business users by translating functional issues into technical resolutions
• Support critical market-hour issues with minimal business disruption

Incident & Change Management

• Handle incidents, problems, and changes as per ITIL best practices
• Ensure timely resolution of issues while meeting defined SLAs
• Coordinate with development, DBA, and infrastructure teams for complex issue resolution

Documentation & Knowledge Management

• Create and maintain technical and functional documentation
• Contribute to knowledge base and SOPs for faster issue resolution

Required Qualifications

Education

• Bachelors degree in Computer Science, Information Technology, or a related field

Experience

• 45 years of experience in Application Support
• Prior experience in Wealth Management, Broking, Capital Markets, or Financial Services is mandatory

Technical Skills

• Strong expertise in MS SQL and PL/SQL
• Application troubleshooting and debugging
• Good understanding of database concepts and data models
• Familiarity with ITIL processes (Incident, Problem, Change Management)

Functional Skills

• Strong knowledge of wealth & broking business processes
• Understanding of financial markets, instruments, and regulatory frameworks
• Experience supporting trading, portfolio, or back-office systems is a plus

Soft Skills

• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure during market hours
• Team-oriented with a strong customer-first mindset

Ideal Candidate Profile

• Application Support Engineer from Capital Markets / Broking / Wealth domain
• Strong SQL + functional understanding
• Comfortable working on-site and handling critical production issues