Application Support Engineer (Chat/Email) - Trading Analytics Platform

Remote (India) | 5:30 PM 3:30 AM IST (US Market Hours)

MondaySaturday | Full-Time | Probation: 3 Months

60,000 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who want to join to learn trading will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform .

This is a technical, product-centric support role not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team .

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 12 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If youre sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.