Application Support Engineer
Accenture
5 - 7 years
Pune
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the systems and resolving any technical glitches that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure timely resolution of technical issues and incidents. - Perform root cause analysis and implement preventive measures. - Collaborate with cross-functional teams to identify and implement process improvements. - Conduct regular system audits to ensure compliance with established standards. - Stay updated with the latest industry trends and technologies to enhance system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of ITIL processes and best practices. - Experience in incident management, problem management, and change management. - Knowledge of IT service delivery and support frameworks. - Experience in troubleshooting and resolving technical issues. - Good To Have Skills: Experience with ITIL certification. - Familiarity with IT asset management and configuration management. - Experience in implementing ServiceNow modules and customizations. Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. - This position is based at our Pune office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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