Application Support Engineer
Accenture
3 - 5 years
Pune
Posted: 02/12/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle JD Edwards EnterpriseOne Financials
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the Oracle JD Edwards EnterpriseOne Financials system and supporting the financial operations of the organization. Your typical day will involve troubleshooting and resolving software issues, collaborating with cross-functional teams, and providing timely solutions to work-related problems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to identify and resolve software issues. - Troubleshoot and debug software defects to ensure smooth system functioning. - Provide timely and effective support to end-users, addressing their queries and concerns. - Document and maintain accurate records of software issues and their resolutions. - Participate in the testing and implementation of software updates and enhancements. - Proactively identify areas for improvement and suggest solutions to optimize system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle JD Edwards EnterpriseOne Financials. - Strong understanding of financial processes and principles. - Experience in troubleshooting and resolving software issues. - Knowledge of SQL and database management. - Familiarity with ITIL processes and incident management. - Good To Have Skills: Experience with Oracle JD Edwards EnterpriseOne Financials implementation and customization. - Experience with software testing and quality assurance. - Knowledge of programming languages such as Java or C++. Additional Information: - The candidate should have a minimum of 3 years of experience in Oracle JD Edwards EnterpriseOne Financials. - This position is based at our Pune office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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