Application Support Engineer
Accenture
3 - 5 years
Pune
Posted: 12/2/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Proactively identify and resolve technical issues within critical business systems. - Collaborate with cross-functional teams to troubleshoot and address system malfunctions. - Develop and implement strategies to enhance system performance and reliability. - Provide technical support and guidance to end-users on system functionalities. - Document and maintain system configurations, processes, and troubleshooting steps. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune. - Strong understanding of IT infrastructure and system architecture. - Experience in troubleshooting and resolving technical issues in enterprise applications. - Knowledge of cloud-based technologies and services. - Familiarity with ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Intune. - This position is based at our Pune office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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