Application Support Engineer
Accenture
3 - 5 years
Pune
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Aveva OSIsoft PI
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Minimum 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related problems, collaborating with cross-functional teams, and ensuring the smooth functioning of applications. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve software-related issues. - Ensure the smooth functioning of critical business systems. - Monitor and analyze system performance to identify and address potential issues proactively. - Provide technical support and guidance to end-users. - Document and maintain accurate records of software issues and resolutions. - Stay updated with the latest industry trends and technologies to enhance application support services. Professional & Technical Skills: - Must To Have Skills: Proficiency in Aveva OSIsoft PI. - Strong understanding of software troubleshooting and problem-solving techniques. - Experience in analyzing and resolving software-related issues. - Knowledge of database management systems and SQL queries. - Familiarity with ITIL processes and incident management. - Good To Have Skills: Experience with cloud platforms such as AWS or Azure. - Recommendation: Familiarity with programming languages like Python or Java. Additional Information: - The candidate should have a minimum of 3 years of experience in Aveva OSIsoft PI. - This position is based at our Pune office. - A minimum of 15 years of full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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