Application Support Engineer
Accenture
3 - 5 years
Pune
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : Network Analytics
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of network infrastructures and resolving any technical issues that may arise. Your expertise in network analytics will be invaluable in troubleshooting and optimizing network performance. Join our team in Pune and make a significant impact on our organization's success. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to troubleshoot and resolve application and infrastructure issues. - Monitor and maintain network infrastructures to ensure optimal performance and availability. - Identify and analyze network problems, perform root cause analysis, and implement effective solutions. - Provide technical support and guidance to end-users, addressing their application-related queries and issues. - Document and maintain accurate records of support activities, including issue resolution and troubleshooting steps. - Stay updated with the latest industry trends and technologies related to network infrastructures and application support. - Assist in the implementation and configuration of network monitoring tools and systems. - Conduct regular performance testing and optimization of network infrastructures. - Train and mentor junior support engineers, sharing your knowledge and expertise. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Good To Have Skills: Experience with Network Analytics. - Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and VPN. - Experience in troubleshooting network issues using tools such as Wireshark or SolarWinds. - Knowledge of network security principles and best practices. - Familiarity with network hardware and equipment, such as routers, switches, and firewalls. - Excellent problem-solving and analytical skills. - Ability to work effectively in a fast-paced and dynamic environment. Additional Information: - The candidate should have a minimum of 3 years of experience in Network Infrastructures. - This position is based at our Pune office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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