Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Data Center Networking Technologies Operations
Good to have skills : Network Security Operations
Minimum 2 year(s) of experience is required
Educational Qualification : BE BTECH MCA

Project Role:?Network DDI LB Engineer Project Role Description: Desired candidate will be responsible for managing the day-to-day operations of the clients network infrastructure. He/she will lead a team of network operations engineers/administrators and work closely with other IT teams to ensure the smooth operation, security, and scalability of our network environment. This role requires a seasoned professional with extensive experience in network operations, strong leadership skills, and the ability to drive efficiency and continuous improvement in our network environment. Work Experience :2+ years Work Location :TBD Key Responsibilities:? Lead the day-to-day operations of the network infrastructure, Network security including monitoring, troubleshooting, and incident response. Ensure that network services are available and perform within agreed-upon service level agreements (SLAs). Oversee the response to network-related incidents and outages, ensuring timely resolution and minimal impact on business operations. Establish incident management processes and procedures to streamline response and escalation workflows. Identify potential bottlenecks, vulnerabilities, and areas for improvement, and take proactive measures to address them Lead and mentor a team of network operations engineers/administrators, providing guidance, support, and professional development opportunities. Foster a culture of collaboration, accountability, and continuous learning within the team. Manage relationships with network service providers and vendors, ensuring compliance with SLAs and contract terms. Evaluate vendor performance and make recommendations for improvements or changes as needed Technical Experience:? 2+ years of experience in network operations roles, with significant experience in a leadership/senior leadership capacity. In-depth working experience in routing, switching and wireless technologies. Strong knowledge of networking and wireless fundamentals like TCP/IP, LAN, WAN, SDWAN, ACLs SSL, NAT, IPsec, GRE, TLS, DNS, DHCP, Wireless technologies and routing protocols like BGP, OSPF, EIGRP,VRRP,HSRP Good understanding of Network security (e.g. Firewalls, VPN, DNS/DHCP, IPAM) and Load Balancers (e.g. F5/Netscaler) Hands-on experience with network monitoring and management tools (e.g., Nagios, SolarWinds, PRTG). Proven experience in incident management, change management, and capacity planning. Excellent leadership, communication, and interpersonal skills, with the ability to lead and motivate a team. Excellent problem-solving and troubleshooting skills, with the ability to analyze complex network issues. Relevant certifications (CCIE, CCNP, ITIL) are a plus