Application Support Engineer
Accenture
2 - 4 years
Pune
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years of full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the infrastructure service management. Your typical day will involve troubleshooting and resolving application-related issues, collaborating with cross-functional teams, and ensuring timely incident resolution and service restoration. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve application-related issues. - Ensure timely incident resolution and service restoration. - Monitor and analyze system performance to identify areas for improvement. - Develop and maintain technical documentation for applications and systems. - Participate in the deployment and configuration of new applications and systems. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong understanding of ITIL framework and best practices. - Experience in incident management and problem resolution. - Good To Have Skills: Experience with cloud platforms such as AWS or Azure. - Knowledge of scripting languages like PowerShell or Python. Additional Information: - The candidate should have a minimum of 2 years of experience in Infrastructure Service Management. - This position is based at our Pune office. - A 15 years of full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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