Application Support Engineer
Accenture
12 - 14 years
Pune
Posted: 23/09/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations, Tanberg
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problems, ensuring the seamless operation of essential applications and services. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of the systems you support. Your role will require you to stay updated on the latest technologies and methodologies to enhance service delivery and user satisfaction. As Network Tower operations lead, you will act as the ongoing interface between the Network teams. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with teams, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage and prioritize support tickets to ensure timely resolution. - Conduct root cause analysis for recurring issues and implement preventive measures. - Develop and maintain technical documentation for troubleshooting and knowledge sharing. - Troubleshoot and resolve system or application issues. - Document client issues and resolutions for future reference. Professional & Technical Skills: - Mandatory Basic Networking skills : Routing & Switching (CCNP or equivalent) - Must to Have Skills : Cisco Wireless, Cisco DC Technologies (Nexus), Cisco ACI, Branch SDWAN, Routing and Switching, Palo Alto FW, Cisco Firewalls - Good to have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP - Good to have knowledge on Skills : Automation, Wireless, Firewalls - Proficiency in SD-WAN Operations and implementation - Strong understanding of network protocols and configurations. - Experience in troubleshooting network connectivity issues. - Knowledge of ITIL framework for service management. - Hands-on Experience with network monitoring tools. Additional Information: Minimum 12 years of experience Flexible to work in 24x7 rotational shifts, including weekend Excellent communication skills15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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