Application Support Engineer
Accenture
5 - 7 years
Noida
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Python (Programming Language)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Your typical day will involve troubleshooting and resolving software issues, collaborating with cross-functional teams, and contributing to key decisions to enhance system performance and user experience. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Collaborate with stakeholders to understand and analyze application issues. - Troubleshoot and resolve software defects and system errors. - Perform root cause analysis and implement preventive measures. - Ensure timely resolution of incidents and adherence to SLAs. - Contribute to the development and implementation of application enhancements. - Provide technical support and guidance to end-users. - Document and maintain knowledge base articles for issue resolution. - Stay updated with industry trends and emerging technologies. - Assist in the testing and deployment of software updates and patches. - Identify opportunities for process improvement and automation. - Train and mentor junior team members to enhance their technical skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language). - Strong understanding of software troubleshooting and debugging techniques. - Experience with incident management and ticketing systems. - Knowledge of SQL and database management. - Familiarity with web technologies such as HTML, CSS, and JavaScript. - Good To Have Skills: Experience with cloud platforms like AWS or Azure. - Experience with DevOps tools and practices. - Knowledge of ITIL framework and IT service management processes. Additional Information: - The candidate should have a minimum of 5 years of experience in Python (Programming Language). - This position is based at our Bengaluru office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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