Application Support Engineer
Accenture
2 - 4 years
Noida
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : System Monitoring Tools & Techniques
Good to have skills : AAAP (Accenture Advanced Analytics Platform)
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Troubleshoot and resolve technical issues reported by end-users. - Collaborate with cross-functional teams to investigate and resolve system incidents. - Monitor system performance and identify areas for improvement. - Provide support and guidance to end-users on application usage and functionality. - Contribute to the development and implementation of system enhancements and upgrades. Professional & Technical Skills: - Must To Have Skills: Proficiency in System Monitoring Tools & Techniques, OBM monitoring tool. - Good To Have Skills: Experience with AAAP (Accenture Advanced Analytics Platform). - Should have sound Knowledge in SAP 360 and BPMON alert monitoring. - Strong understanding of system monitoring tools and techniques. - Experience in analyzing system logs and performance metrics. - Knowledge of incident management and ticketing systems. - Familiarity with ITIL processes and best practices. - Experience/Basic knowledge on SAP modules is an add-on. Additional Information: - The candidate should have a minimum of 2 years of experience in System Monitoring Tools & Techniques. - This position is based at our Gurugram office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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