Application Support Engineer
Accenture
5 - 7 years
Mumbai
Posted: 3/27/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Troubleshoot and resolve technical issues related to critical business systems. - Collaborate with cross-functional teams to identify and solve issues within multiple components of the applications. - Ensure the smooth functioning of the applications. - Contribute to team decisions and provide guidance to junior professionals. Professional & Technical Skills: Must To Have Skills: Proficiency in Electronic Medical Records (EMR). • EMR Analyst will provide primary support for their designated application/module. • Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. • Provide on-going system support and maintenance based on support roster • Respond in a timely manner to system issues and requests • Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. • Handle and deliver Service Request / Change Request / New Builds • Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs • Perform/support regular / periodic system patch, maintenance and verification. • Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization • Perform/support the work required to comply with audit and security requirements. • Require to overlap with client business or office hours • Comply with Compliance requirements as mandated by the project Additional Information: - The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR). - This position is based at our Chennai office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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