Application Support Engineer
Accenture
5 - 7 years
Mumbai
Posted: 02/12/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the infrastructure service management. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the stability and availability of applications and systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Collaborate with stakeholders to understand and analyze requirements. - Troubleshoot and resolve technical issues related to application support. - Perform root cause analysis and implement preventive measures. - Ensure the stability and availability of applications and systems. - Collaborate with cross-functional teams to implement enhancements and upgrades. - Conduct regular system audits to identify and address performance issues. - Develop and maintain technical documentation for support processes. - Stay updated with industry trends and best practices in application support. - Train and mentor junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with cloud technologies. - Strong understanding of ITIL framework and incident management processes. - Experience in troubleshooting and resolving application and system issues. - Knowledge of scripting languages such as PowerShell or Python. - Familiarity with monitoring tools like Nagios or Zabbix. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management. - This position is based at our Mumbai office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).