Application Support Engineer
Accenture
5 - 7 years
Mumbai
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management
Good to have skills : ServiceNow IT Operations Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure the smooth functioning of critical business systems. - Identify and solve issues within multiple components of the systems. - Collaborate with cross-functional teams to resolve technical issues. - Contribute to the continuous improvement of the applications and systems. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management. - Strong understanding of IT service management principles and best practices. - Experience in troubleshooting and resolving technical issues in ServiceNow applications. - Knowledge of incident management, problem management, and change management processes. - Familiarity with ITIL framework and its implementation in ServiceNow. - Experience in configuring and customizing ServiceNow modules. - Ability to analyze and interpret complex technical requirements. - Excellent problem-solving and communication skills. Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. - This position is based in Mumbai. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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