Application Support Engineer
Accenture
3 - 5 years
Mumbai
Posted: 01/05/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : Network Infrastructures
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate Degree ITIL certification Network Fundamentals CCNA CCNP Cisco WiFi
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Your typical day will involve troubleshooting and resolving software issues, collaborating with cross-functional teams, and providing technical support to end-users. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Troubleshoot and resolve software issues reported by end-users. - Collaborate with cross-functional teams to identify and solve issues within critical business systems. - Provide technical support and guidance to end-users. - Document and maintain knowledge base articles for issue resolution. - Assist in the implementation and maintenance of enterprise network operations. - Stay updated with the latest industry trends and technologies. - Ensure compliance with established ITIL processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Good To Have Skills: Experience with Network Infrastructures. - Strong understanding of network fundamentals. - Experience with Cisco WiFi and network infrastructures. - Hands-on experience with Cisco certifications such as CCNA and CCNP. - Knowledge of ITIL processes and procedures. - Excellent problem-solving and troubleshooting skills. - Strong communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Enterprise Network Operations. - This position is based at our Mumbai office. - A Graduate Degree is required.Graduate Degree ITIL certification Network Fundamentals CCNA CCNP Cisco WiFi
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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