Application Support Engineer
Accenture
5 - 7 years
Kolkata
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years of full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the infrastructure service management. Your typical day will involve troubleshooting and resolving application-related issues, collaborating with cross-functional teams, and providing timely solutions to problems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure smooth functioning of the infrastructure service management. - Troubleshoot and resolve application-related issues. - Collaborate with cross-functional teams to address system problems. - Provide timely solutions to problems and ensure minimal downtime. - Implement best practices for application support and maintenance. - Conduct root cause analysis and implement preventive measures. - Document and maintain support processes and procedures. - Stay updated with the latest industry trends and technologies. - Train and mentor junior team members to enhance their skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with cloud computing platforms. - Strong understanding of IT infrastructure and service management principles. - Experience in incident management and problem resolution. - Knowledge of ITIL framework and best practices. - Familiarity with monitoring tools and performance optimization techniques. - Excellent troubleshooting and analytical skills. - Effective communication and collaboration abilities. Additional Information: - The candidate should have a minimum of 5 years of experience in Infrastructure Service Management. - This position is based at our Kolkata office. - A 15 years of full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).