Application Support Engineer
Accenture
2 - 5 years
Kolkata
Posted: 12/19/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Software License Management
Good to have skills : ServiceNow Software Asset Management (SAM)
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Key Responsibilities:- 1. Service request management for IMAC tickets Discovery and software inventory reconciliation. 2. Gap analysis and reporting Scheduled Reporting 3. Maintain currency on policy and process documents. 4. Track license renewals and warranty data in support of refresh as well as end of life processes. Technical Experience:- Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM Good understanding of publisher contracts, license metrics and product use rights Experience in creation of entitlements, license overview report and contracts. Experience in handling software license requests and performing technical validation Professional Attributes:- Excellent written and oral communication skills Educational Qualification: - Graduate with 15 years of education Additional Information: - Flexible shift timing
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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