Application Support Engineer
Accenture
2 - 4 years
Kolkata
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures, Cisco Firewall
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and resolving any technical issues that may arise. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve application issues. - Monitor and maintain the performance of applications, ensuring high availability and reliability. - Investigate and diagnose incidents, identifying root causes and implementing appropriate solutions. - Provide technical support to end-users, addressing their queries and resolving any issues. - Document and maintain knowledge base articles for future reference and training purposes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures, Cisco Firewall. - Strong understanding of network infrastructures and protocols. - Experience in troubleshooting and resolving network-related issues. - Knowledge of Cisco Firewall configuration and management. - Familiarity with network monitoring tools and technologies. - Excellent problem-solving and analytical skills. -Swiching(CISCO, DELL), Routing(CISCO), VPN Gateway(C2S.S2S, Palo Alto, Fortigate,Checkpoint), Wifi and access points (Meraki, CISCO) - DNS(Windows), DHCP (Windows, CISCO), SDWAN(CISCO Meraki), Loadbalancer(F5), Voice Gateway(Avaya) Additional Information: - The candidate should have a minimum of 2 years of experience in Network Infrastructures. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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