Application Support Engineer
Accenture
12 - 14 years
Kolkata
Posted: 26/10/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Software License Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are seeking an experienced and proactive ITAM Delivery Lead to oversee the delivery and support of critical IT services and business applications. This role combines strategic service management leadership with hands-on expertise in IT Asset and Configuration Management, particularly in CMDB, Software License Management (SAM). The ideal candidate will have a strong background in IT service delivery for HAM/CMDB/SAM projects and stakeholder management. You will be responsible for ensuring service reliability, process compliance, and operational efficiency in alignment with business goals. Roles & Responsibilities: Deliver end-to-end ITAM services for the client, ensuring quality and compliance. Serve as the primary point of contact for service-related escalations and issues. Act as the liaison between Client and Delivery Teams with deep expertise in HAM, CMDB, and SAM. Gather and coordinate required data from clients and internal teams; follow up on pending data requests. Collaborate with cross-functional teams to support and maintain business-critical applications. Prepare and share reports (compliance, reconciliation, spend analysis, optimization, etc.) with client stakeholders. Conduct license and asset audits to ensure compliance with agreements and policies. Drive continuous improvement and process optimization initiatives. Provide recommendations on remediation, cost optimization, and CMDB data accuracy. Mentor and guide team members, promoting growth and operational excellence. Manage vendor escalations and track tooling/data-related issues. Maintain clear and consistent communication with stakeholders to ensure alignment with business objectives. Professional & Technical Skills: Minimum 12 years of experience in IT Service Management, Configuration Management, or Software Asset Management. Strong Program/Project Management skills – scope, communication, stakeholder, change, issue, risk, and closure management. Deep understanding of CMDB, CI management, Software License Management, and ITIL or equivalent frameworks. Proven leadership skills – problem-solving, delegation, decision-making, communication, time management, and relationship building. Strong analytical, logical reasoning, and data acumen. Ability to manage complex stakeholder relationships and influence at multiple levels. Hands-on experience with toolsets such as ServiceNow, BMC, Flexera, or Snow Software. Domain expertise in SAM, ELP, License Desk, or Hardware/CMDB management. Bachelor’s degree (or higher) in Computer Science, Information Technology, or a related field (15 years of full-time education required).15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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