Application Support Engineer
Accenture
2 - 5 years
Indore
Posted: 26/10/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are seeking a skilled Enterprise Network Operations Engineer to manage, monitor, and troubleshoot enterprise network infrastructure across global environments. The ideal candidate will have strong experience in Cisco, Juniper, Palo Alto, HP, and Aruba platforms and demonstrate expertise in network operations, incident response, and configuration management. Roles & Responsibilities: - Monitor and maintain enterprise network infrastructure to ensure high availability and performance. - Troubleshoot and resolve incidents related to routing, switching, wireless, and firewall components. - Perform network changes following standard change management processes (ITIL-based). - Support WAN/LAN connectivity, VPN, wireless, and data center network environments. - Work on escalation tickets (L2/L3 level) and provide root cause analysis for recurring issues. - Configure and manage Cisco and Juniper routers/switches (OSPF, BGP, VLANs, STP, HSRP/VRRP, QoS). - Administer and troubleshoot Palo Alto firewalls including security policies, NAT, and threat prevention. - Manage HP/Aruba switches and wireless controllers, support campus network and wireless access issues. - Perform routine health checks, firmware upgrades, and proactive monitoring using tools like SolarWinds, Splunk, or ServiceNow. - Collaborate with vendors and internal teams for escalations, upgrades, and network improvement initiatives. - Maintain up-to-date network documentation, diagrams, and configuration records. - Participate in incident bridges and coordinate restoration efforts during major outages. Professional & Technical Skills: - Must To Have Skills: Deep understanding of TCP/IP, routing, switching, BGP, OSPF, EIGRP, VLANs, STP, NAT, ACLs. - Experience in Cisco: Catalyst, Nexus, ISR/ASR routers, Nexus Switches. - Experience in SD-WAN (Cisco Viptela, Meraki, Aruba Edge Connect, or Silver Peak). - Experience in Juniper: EX/QFX series, Junos. - Experience in Palo Alto: Prisma SDWAN, VPN. - Experience in Cisco/Aruba: Access switches, wireless controllers, ClearPass (added advantage). - Tools: SolarWinds, Wireshark, Splunk, ServiceNow, Cisco Prime, Aruba AirWave. - Certifications (preferred): CCNA/JNCIA/CCNP/JNCIP/Aruba ACMP/HP ASE. - Nice-to-Have: Understanding & Basic knowledge on Zscaler & F5 - Nice-to-Have: Familiarity with cloud networking (AWS, Azure, GCP). - Nice-to-Have: Basic scripting knowledge (Python, Ansible) for network automation. Additional Information: - Bachelor’s degree in Computer Science, Electronics, or equivalent field. - Strong communication and documentation skills. - Ability to work under pressure and in 24x7 environments and weekends. - Experience in global operations or managed service environments is a plus. - Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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