Application Support Engineer
Accenture
5 - 7 years
Hyderabad
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the infrastructure and supporting the application needs of the organization. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure effective monitoring and maintenance of critical business systems. - Troubleshoot and resolve application and infrastructure-related issues. - Collaborate with cross-functional teams to identify and implement process improvements. - Conduct root cause analysis and implement preventive measures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong understanding of ITIL framework and best practices. - Experience in incident management, problem management, and change management processes. - Knowledge of IT infrastructure components such as servers, networks, and databases. - Good To Have Skills: Experience with cloud platforms like AWS or Azure. - Familiarity with scripting languages such as PowerShell or Python. - Understanding of IT service management tools like ServiceNow or Remedy. - Knowledge of IT security principles and practices. Additional Information: - The candidate should have a minimum of 5 years of experience in Infrastructure Service Management. - This position is based at our Hyderabad office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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