Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure the smooth functioning of critical business systems. - Troubleshoot and resolve technical issues. - Collaborate with cross-functional teams to address system issues. - Contribute to key decisions and provide insights on system improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR). - Strong understanding of software engineering principles and practices. - Experience in troubleshooting and resolving technical issues. - BioRad Unity Real Time QC (NTX) Additional Information: - The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR). - Expertise in Laboratory Work and Clinical knowledge - Oversee the configuration, maintenance, and troubleshooting of Laboratory Information Systems (LIS) and middleware applications (DI). - Ensure that the LIS is properly integrated with other systems such as Electronic Health Records (EHR), billing, and inventory management software. - Collaborate with lab staff and management to ensure the LIS meets operational requirements and regulatory standards. - Manage LIS upgrades, patches, and any necessary customizations. - Knowledge of HL7 messages and TCP/IP. - Database: Oracle/MS. SQL - Software installation, Administration, Configuration. - Instruments config and troubleshooting - Server Administration & Vulnerabilities Remediation - Manage efforts to integrate third-party applications with the LIS to streamline laboratory workflows and enhance operational efficiency. - Troubleshoot and resolve any integration issues between the LIS and third-party systems (e.g., middleware, reporting tools, instruments, etc.). - Assist in the development and maintenance of interfaces between the LIS and other 3rd Party Vendor applications. - Ready to support during US Business Hours - Provide technical support for laboratory staff and other system users, ensuring quick resolution of issues related to LIS and third-party applications. - This position is based at our Hyderabad office. - A 15 years full time education is required.